We collect personal information which is required in order to perform business with you. We may collect any of the following information in order to complete a purchase or provide you with a comfortable experience here at Eternal Goth.
We only collect your personal information for the sole purpose of providing you with our services. To be specific we use your information to:
We try to do our best to reduce the amount of data we share however in some cases we have to share data in order to provide our service(s) to you. We have listed everyone that we may share your data with below and detailed which data we may share with them.
Stripe Payments Europe Limited
We will provide your billing information and IP address to Stripe if you have chosen to use the credit/debit card payment method. We do this because your payment is processed by Stripe on our behalf. They use your information to ensure that the correct card holder is indeed making the payment and (if chosen by you) to save your credit/debit card information for later use.
We will only transfer your data to them once you have completed our order form and filled in your credit/debit card details and clicked “continue”. If you have never completed an order using this method of payment then no data has been transferred to stripe from us.
Barclays Bank PLC
If you’re in one of our stores and you use one of our counter top card payment machines then your card payment will be processed by Barclays Bank PLC.
Barclays will receive the information held on your credit/debit card from the counter top card machine supplied by Barclays.
We do not supply any further information to Barclays Bank PLC when you use our counter top card machines.
When we dispatch an item to you we will provide your shipping address to your selected courier so that your item can be sent to you.
In the event that we are court ordered to provide your information to the UK Authorities we may provide them with your data, we do not provide data without a court order.
Third Party Advertisers/Tracking Services
We do not provide your information to any third party advertising or tracking services.
We will store your data for the entire duration that your account is deemed active or until you request that we remove your account. We consider an active account to be an account that has been logged into or used to make an order within the last 2 years.
If an account has not been logged into or used to place an order within the last 2 years the data held by us for that account will be permanently deleted in such a way the data cannot be recovered.
If you have chosen to have your account removed then your account and the data held within will be deleted immediately upon receiving the request. In some cases we may require proof that you are the account holder if we have valid reason to believe otherwise.
We ensure that our servers are as secure as they can possibly be as we aim to provide a secure service. A small selection of the things we do to provide a secure service are listed below.
However please be aware that no matter how much security we put in place breaches can happen. This is an inherent problem with computer systems and while do our very best to protect all data we cannot guarantee its safety.
We are however proud to say we have never had any security breaches of any kind!
We only store cookies which are strictly necessary for website operation.
Below is the full list of cookies we set on your computer and their purpose.
|Cookie Name||Purpose and usage.|
|EGSESSID||This very important session cookie ensures the website knows who |
you are, allowing functions such as being logged in and purchases to be
|language||This cookie tells the website which language you are using.|
|currency||This cookie tells the website which currency you have selected.|
|cwarning-dismissed||This cookie is set when you click "Got It!" on cookie notification to hide it.|
|display||This cookie contains product/category display options.|
|customer||This cookie contains a hashed value of your customer ID.|
|tourConsent||This cookie is set when you click to allow us to load our Virtual Tour.|
If you find any other cookies set by us on your computer please notify us.
If you would like clarification, or have a question of your own, please do not hesitate to contact us and we'll be happy to answer any questions you may have!
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