Knowledgebase

• In-Store (8)

  Frequently asked questions about our retail store

  1. Can I get a refund or exchange?
  2. Do you offer discounts?
  3. I have an unwanted gift purchased from your store, can I return it?
  4. I want to make a return/exchange but don't have the receipt...What can I do?
  5. Is your store wheelchair accessible?
  View All 8 Questions
• Online Orders (10)

  Most commonly asked questions about online orders

  1. Can I change or amend my order?
  2. Can I purchase without creating an account?
  3. How do I return an item?
  4. How long will my item take to arrive?
  5. How will I know when my order is dispatched?
  View All 10 Questions
• Online Payments (5)

  Common payment questions and issues

  1. Can I pay by phone?
  2. Do you store my credit/debit card details?
  3. How do reward points work?
  4. What payment methods are accepted?
  5. Why isn't my payment being accepted?
  View All 5 Questions
• Policies & Legal (8)

  We've included our company policies below to help ensure they are easy to find and read.

  1. Help Centre Privacy Policy
  2. Help Centre Terms & Conditions
  3. Layaway Privacy Policy
  4. Layaway Terms & Conditions
  5. Online Store Privacy Policy
  View All 8 Questions
• Products (1)

  All common questions related to our products.

  1. Where do you get your products?
  View All 1 Questions
• Technical Problems (5)

  Technical issues with our web services

  1. I can't access my account!
  2. I get a warning my password has changed?
  3. I'm not receiving emails from you
  4. My in-store layaway account isn't visible on my online account
  5. Why doesn't the website function correctly on my computer or device?
  View All 5 Questions