Help Centre Terms & Conditions

 
Last Updated 7 months ago

Please read the following terms and conditions carefully before using this help centre.

All users of this website agree that access to and use of this website are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this website.

Usage of our services

You may not use our website or services for malicious purposes, nor may you harass any member of staff in any shape or form, this includes, but not limited to abusive language, sending obscene pictures or stalking a member of staff via any means. Including but not limited to, e-mail, chat, phone call, mail, etc.

Attempts to breach or attack our systems

Any attempt to breach or attack our services must strictly adhere to our Vulnerability Disclosure Policy, failure to adhere to this policy will be deemed unauthorised and unlawful and is strictly forbidden.

If you do not adhere to our Vulnerability Disclosure Policy you are held fully liable for any damage you may cause upon Eternal Goth and its users by breaching or attacking any and all parts of Eternal Goth.

General Data Protection Regulation

We have security mechanisms, polices and other measures in place that protect your personal data in compliance with the "General Data Protection Regulation" and we agree that we will meet all of the General Data Protection Regulation's requirements.

Information Collection

We collect your information when you provide us with your data using our online forms and agree to our privacy policy and Terms & Conditions.

We do not buy or trade data with any third parties as such we will only have and hold the information which you have directly provided to us.

If you have never used our service(s) before then we do not hold any personally identifying information about you.

Information Accuracy

You must provide us with accurate information when completing forms we have provided so that we may keep accurate records in compliance with the GDPR.

If you believe information you have provided is no longer accurate we offer the ability for you to update your information. You may update all of the information we hold about you on your edit account pages or notify us of necessary changes.

Information Removal

You have the right to request that we remove any and all information we currently hold on you at any time. If we receive such request we will usually try to remove the information within 24 hours of receiving the request.

In some cases we may request additional details to ensure you are indeed an account holder when you make a deletion request. This is to protect your account in the event that a third party may be trying to remove your account without your permission.

Once we have deleted your data there is no way for us to recover this data as such you will be unable to request your information from us in the future as we will no longer have access to it.

Information Held Duration

We will store your data for the entire duration that your account is deemed active or until you request that we remove your information. We consider an active account to be an account that has been logged into or used to make a new support request within the last 2 years.

If an account has not been logged into or used to make a new support request within the last 2 years the data held by us for that account will be permanently deleted.

If your information has been deleted there is no way for us to recover this data.

Information Access

You have the right to request that we send you a copy of all the information we currently hold on you. We will verify that you are indeed the account holder before we provide this information.

You may request that we provide you with your data in an exported format that may be imported into another help centre, upon request we will provide this data.

Information Usage

We agree to not use your information for profiling or marketing purposes.

We agree to only use your information for the sole purpose of providing you with the service(s) you have requested.

We will never sell any of your information to advertisers or other third parties who may be interested in your information.

We may share parts of your information to third parties who are listed in our privacy policy. This sharing is for the sole-purpose of providing our services to you. We will only share information absolutely necessary to third parties who need to know. If a third party does not need to know some or all of your information then they will not be provided with your data.

We agree to only share your information to the parties listed in our privacy policy and only for the reasons mentioned in our privacy policy.

Full details of how we use your data, who we share it with and why we share it can be found in our privacy policy.

Local Data Storage

We may store cookie data on your computer in order to offer you our services and ensure full website functionality.

We do not under any circumstances set malicious tracking cookies such as Google Analytics on your computer or any other 3rd party cookies.

All cookies we store on your computer are strictly necessary in order to provide our service to you.

For more information about cookies which may be set by us on your computer please refer to our privacy policy.

Security Breaches

If we have found that our service(s) have been breached which has lead to data being stolen or leaked we will notify the ICO within 24-hours of the discovery of the data breach.

In addition we will contact any customers who we believe may be at risk of their data having been taken. We may contact the customer by electronic or postal means to ensure that the customer is able to take appropriate steps to prevent further losses.

We will provide the customer with a full breakdown of what data was taken and further information about the breach. We will also include information on what steps the customer should take next to ensure they do not suffer further financial or personal loss from the incident.

Copyright

All images, text, code or other material that we create are copyrighted to Eternal Goth and may not be reused or sold.

If you would like to use any of our images or artwork please contact us first.

If you would like to use images that are not copyrighted by us please contact their respective copyright holders. If unsure, contact us and we will provide information of who owns the copyright.

Trademarks

All trademarks, service marks and trade names of Eternal Goth used on this website are trademarks of Eternal Goth. All other trademarks, service marks and trade names remain property of their respective owners.

Warranty Disclaimer

This website and the information on this website are provided “as is” and without warranties of any kind at any time.

While we do our very best to ensure our website is fully functional 24/7 and error free, we do not make any warranties that the website will remain error free or that any defects will be corrected. While we do usually correct all problems we do not guarantee or provide warranties for it.

Eternal Goth always tries to provide a secure and safe service with the latest in security technologies and security expertise, but sometimes bad things can happen to websites which are simply outside of anyone's control. As such we do not provide any warranties that our website will remains virus free and free of other harmful material.

We do our very best to secure our servers, however In the event of an attack on the Eternal Goth servers, we do not warranty any damage which may be caused by the event and may not be held liable as we have done everything we possibly can to prevent such things from happening.

We do not make any warranties or representations regarding the use of the materials or text in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some territories do not permit limitations or exclusions on warranties, so the above limitations may not apply to you. Nothing in these terms affect your statutory rights as a consumer.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or support request process. These terms and conditions, or any part of them, may be terminated or modified by Eternal Goth without notice at any time, for any reason.

The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

We may deliver notice to you by any means of e-mail, a general notice on the website, or by other reliable method to the address you have provided to us.

Miscellaneous

Your use of this website shall be governed in all respects by the laws of the United Kingdom, without regard to choice of law provisions.

You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of products on Eternal Goth) shall be in in the United Kingdom.

Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of products on Eternal Goth) must be commenced within one (1) year after the claim or cause of action arises.

Eternal Goth's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions.

Eternal Goth may assign its rights and duties under this Agreement to any party at any time without notice to you.

Third Party Links

Sometimes we may provide links to third parties. In such case we can not be held liable for the content or operations on such websites. You will be under the third parties Terms and Conditions along with Privacy Policies on their own websites and Eternal Goth holds no liability or responsibility over those websites.

Breach of the Terms and Conditions

Should you be found to be in breach of our Terms and Conditions we reserve the right to cancel and terminate your account.

We also reserve the right to permanently ban you from the usage of our services or websites without prior notice should you breach these terms.

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